A small engineering change — pendant counterweight and bail redesign — that eliminated a customer-complaint magnet.
A US-based startup's necklace kept flipping: the pendant was heavier than the bail design allowed, so it rotated upside down in wear.
We repositioned the bail attachment point and adjusted counterweight distribution — invisible changes that solved the complaint completely.
Lesson: wear-testing samples on real necks catches what CAD cannot.
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